Our priority is your satisfaction. If you are not completely happy with your purchase, you have 30 days from the date of delivery to return it. To begin the return process, simply send an email to our customer service team at info@tonnias.com with:
- Order number
- Name of the item you wish to return
- Reason for returning it
This information allows us to verify your order and provide detailed instructions on how to proceed.
Once your request has been approved, we will send you a prepaid return shipping label at no additional cost. This means you will not incur any return shipping expenses. The label will be sent to you via email, and you can print it, attach it securely to your package, and drop it off at the designated courier location.
Please ensure that the product is unused, in its original packaging, and in the same condition in which you received it. Upon arrival at our return facility, the item will be inspected to confirm it meets our return requirements. If approved, your refund will be issued to the original payment method. Processing times for refunds may vary depending on your bank or payment provider.
For your convenience, you may send returns to one of our two return locations:
Canada Return Address
UPS Customer Centre
2900 Steeles Ave W, Concord
ON L4K 3S2, Canada
Hong Kong Return Address
SF Express Service Center
3/F, 21 Wang Tai Rd, Kowloon Bay
Kowloon, Hong Kong.
We have designed our return process to be straightforward and transparent. By contacting our customer support team first, you ensure that your return is handled efficiently and without unnecessary delays.
